Warranty ECOVACS Europe GmbH 

 

 

 

 

1. General

 

Ecovacs Robotics UK Ltd The Old Surgery, 15a Station Road, Epping, Essex England CM16 4HG United Kingdom, England guarantees end consumers under the following conditions for a period of two (2) years from the first place on the market via specialist dealers to the consumer that the devices do not have any material or workmanship-related material or workmanship defects when used as intended in residential households. Accessories are not under this warranty.

This warranty applies exclusively to the private use of our robots in the European Union and not to professional use in companies.
The warranty for batteries is two (2) years.
The warranty is tied to the original purchaser and is therefore non-transferable.
This guarantee given by Ecovacs Robotics UK Ltd does not affect the consumer's statutory warranty rights and without any restriction.

For our GOAT robotic lawnmowers, we offer an extended warranty of three (3) years for the unit, two (2) years for the battery, with the exception of wearing parts such as the blades.
For ULTRAMARINE pool cleaner, we offer extended warranty of two (2) years for the hardware and two (2) years for the battery.

This warranty is only valid in the European country where the device was purchased.

Provided that the country is listed under https://www.ecovacs.com/uk/change-location in the list of countries.
To make your warranty claim, please follow the instructions https://www.ecovacs.com/uk/support
Please note that consumable parts such as dry batteries, camera brushes and knives are excluded from the warranty.
In addition, the device cannot be guaranteed if it is damaged by high-pressure cleaning. Please note that the guarantee does not apply to Greece, Belarus, Liechtenstein and Russia.

 

2. Scope of warranty

 

If, exceptionally, a defect should occur during the warranty period, Ecovacs Robotics UK Ltd will, as far as the customer asserts their claim under the manufacturer's warranty, at its own discretion:

  • Repair the device.
  • Replace the device and replace it with another product that is new or has been made from new or still usable parts that have already been used and functionally at least corresponds to the original product, or
  • Replace the device with another product that is new and an upgraded model that has at least equivalent or upgraded features compared to the original product.
If a warranty claim exists and Ecovacs Robotics UK Ltd carries out repairs or replacements, this does not lead to an extension or a new start of the warranty. The warranty period therefore always ends, regardless of any warranty cases, at the end of the 2 years, calculated from the date of the first purchase. All replaced old equipment and parts becomes the property of Ecovacs Robotics UK Ltd. Further claims under the warranty contract are excluded. The exclusion does not apply in the event of injury to life, limb and health, in the case of intent and gross negligence, product liability and in the event of a breach of essential obligations that jeopardize the achievement of the purpose of the guarantee. Likewise, the statutory warranty rights remain unaffected by this exclusion.
To file a claim for the warranty, you must:
  • (1) report any defects that occur to the ECOVACS service hotline immediately as soon as they become apparent, and
  • (2) Present the original invoice or the cash receipt of the specialist reseller (stating the date of purchase, the unit name and the name of the specialist reseller).

 

3. Exclusion of warranty

 

Excluding from the warranty service are:

  • Regular maintenance, inspections and repair or replacement of parts due to normal wear and tear (especially accumulators).
  • Inappropriate, rough or improper handling, handling, use or care of the unit.
  • The indirect consequences of any error (loss of use, loss of profit, etc.)
  • Fall damage because of non-use of the safety system (suction cup and safety rope).
  • The modification, removal or other obscuration or illegibility of the type of designation or serial number on the units.
  • Damage caused by accidents or external influences (lightning, fire, water) or other force majeure events.
  • The fact that the battery was short-circuited if the seal of the battery housing or the cells were damaged by the customer.
  • The use of the accumulators in equipment other than those intended for this purpose.
  • Failure to comply with the safety instructions and/or the product instructions.
  • Intentional or intentional damage to the device or accumulator.
  • The use of product spare parts or other replacement parts (including consumables) that are not offered or recommended by Ecovacs Robotics UK Ltd.
  • Any repairs, adjustments, modifications or modifications of the device carried out by people not authorized by Ecovacs Robotics UK Ltd.
  • The reimbursement of costs for improper transport carried out by yourself (e.g. with unsuitable packaging).
  • Use of the device for commercial purposes or in the context of a trade.

We would like to point out that a defect within the meaning of these warranty conditions does not exist if a change or adaptation must be made to the device to enable the device to be used for which the device was not intended in its original specification (e.g. adaptation to another reception or connection standard).
Furthermore, accessories and other consumables such as filters or brushes are excluded from this warranty.
If you have any further questions about our products or for detailed warranty information, please contact our service hotline or visit our website.
Contact:
Support phone number: 020-30089783 (free of charge)
E-mail: service-uk@ecovacs.com

4. Note

 

Please do not send defective devices to Ecovacs Robotics UK Ltd . In the event of a defect, please contact Ecovacs support exclusively.