Shipping & Delivery Policy


DELIVERY TIME

We'll process your order in 1-5 business days. And you can receive it around 2-8 business days after it is shipped. Sometimes may longer especially during activities.

You will receive confirmation by email once your delivery is dispatched which will include the third-party tracking details of your order.

Orders placed over the weekend will be scheduled for immediate shipment on Monday, and your patience will be greatly appreciated. A shipping confirmation email will be sent to your email once the order is dispatched which will include the logistic and tracking number of your order.

For pre-orders, please refer to the shipping date on the product page.

Dual Warehouse Shipping System and Purchasing Guidelines

Dear valued customers, we would like to inform you that the ECOVACS official store has implemented a dual warehouse shipping system to better serve our customers. Please be advised that you may receive multiple packages sent from different warehouses, which may arrive at different times. We apologize for any inconvenience and appreciate your understanding. Feel free to contact us if you encounter any problems - visit https://www.ecovacs.com/us/support/contact-us for various customer service options. Thank you for your understanding and support.

SHIPPING COSTS

We offer free shipping on all orders over $49.99. If order amount is less than $49.99, we will charge a shipping fee of $5.99.

DELIVERY ADDRESS

We’ll deliver your order to your home directly. But if nobody at home, courier will put it into pick-up station which you need to self-pick up. So please put in the correct shipping address where you are convenient to get the parcel.

Order Cancellation

BEFORE SHIPPING
Order Cancellation: If you cancel orders that haven't entered the shipping process yet, no charge fee.
Change of Address: No charge fee.
Replacements and exchanges: No charge fee.
AFTER SHIPPING
Order Cancellation: If your order is shipped and cannot be modified, you may reject the package and you are required to bear the delivery cost for both directions.
Replacements and exchanges: If a merchandise is returned not due to a quality issue, you are required to bear the delivery cost for both directions.

Return & Exchanges

Merchandise purchased at the ECOVACS Online Store can be returned within 30 days upon purchase without any justified cause. If a merchandise is returned or exchanged not due to a quality issue, you are required to bear the delivery cost.
You can refer to the link to know more about return and exchanges: https://www.ecovacs.com/us/support/returns-warranties

Rates from 0–36% APR. Payment options through Affirm are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. CA residents: Loans by Affirm Loan Services, LLC are made or arranged pursuant to a California Finance Lenders Law license. For licenses and disclosures, see affirm.com/licenses. For example, a $800 purchase could be split into 12 monthly payments of $72.21 at 15% APR or 4 interest free payments of $200 every 2 weeks.