ALERT: Roller Mop Tangled

Updated on 2025/04/29

1.Double-press the Robot AUTO button to extend the roller mop component.
2.Press the release latch inside the roller mop component, pull out the roller mop, remove the end cover, and clean it thoroughly.
3.Remove the dirty water box and flip the robot upside down.
4.Use a cleaning tool or a screwdriver to clear the roller cavity. Ensure it’s clean, then spin the roller motor bearing to confirm smooth movement.
5.Reattach the roller end cover to the roller mop.
6.Align the roller mop with the roller motor and push until you hear a "click."
7.Double-press the Robot AUTO button to retract the roller mop component.
8.Reinstall the dirty water box.
9.Restart the machine. If the error persists, contact ECOVACS customer support.

Was this article helpful?

Rates from 0–36% APR. Payment options through Affirm are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. CA residents: Loans by Affirm Loan Services, LLC are made or arranged pursuant to a California Finance Lenders Law license. For licenses and disclosures, see affirm.com/licenses. For example, a $800 purchase could be split into 12 monthly payments of $72.21 at 15% APR or 4 interest free payments of $200 every 2 weeks.