The mopping pad plates are not fully installed/are entangled?

Updated on 2024/08/16

Robot prompts that mopping pad plates are not fully installed:
After disassembling the mopping pad plates and re-installing them, you will hear the click sound to indicate they are successfully installed, then restart the robot. If the problem persists, please contact Customer Care.

Robot prompts that the mopping pad plates are entangled with debris:
Flip over the robot and check whether there is debris entangled in the mopping pad plates. If there is, clean them. If the problem still remains after cleaning, please contact Customer Care.

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