1. Product Coverage
This extended warranty applies to ECOVACS DEEBOT robot vacuums and WINBOT window cleaning robots.

2. Warranty Period
The following extended warranty plans are available for purchase:

• 1-Year Extended Warranty
• 2-Year Extended Warranty

3. How to Purchase
You can select and add your preferred extended warranty plan when purchasing the main product, either on the product detail page or at checkout.

4. Applicable Order Types
This service is available for the following order types:

• Regular product orders
• Trade-in(Upgrade) program orders
• Pre-sale product orders

5. Discounts & Promotions

• The use of valid coupons is supported (the extended warranty order amount can be counted towards meeting the coupon's minimum spend threshold).
• Points redemption is supported.
• Does NOT support participation in "Spend X, Save Y" or bulk discount promotions

6. Frequently Asked Questions (FAQ)
1) How do I purchase Ecovacs Care?
You can purchase Ecovacs Care when ordering and purchasing your Ecovacs product directly from the Ecovacs website. If you have already purchased your Ecovacs, you may still be eligible to purchase a Ecovacs Care plan directly from Ecovacs.
2) When does coverage start?
Coverage under your Ecovacs Care plan begins when the manufacturer’s warranty of your device ends.
3) How much does Ecovacs Care cost?
The cost of Ecovacs Care is dependent on your device model and the elected plan. Please refer to the Ecovacs website for specific cost details.
4) What does the plan cover?
Ecovacs Care covers mechanical breakdown after the manufacturer warranty expires, battery failure, or power surge. For full details, please review the Terms and Conditions.
5) How do I file a claim? What can I expect from the claims process?
You can file a claim 24/7 by visiting http://ecovacs.servify.com. You can also speak to a Ecovacs Customer Care Expert by calling 1-833-313-3331 or by emailing Servify directly at ecovacscare@servify.com.
6) Is there a service fee if I file a claim?
There are no service fees associated with your Ecovacs Care plan.
7) How many repairs or replacements can I receive under Ecovacs Care?
Your Ecovacs Care plan will provide you with unlimited repairs up to the manufacturer’s suggested retail price (MSRP) of your device. If needed, and at our discretion, a replacement Ecovacs will be provided. 
8) Can I cancel my Ecovacs Care plan?
Yes, your Ecovacs Care plan may be cancelled at any time. If you do decide to cancel your plan, you will receive a prorated refund minus any applicable claims expense. For full details, please review the Ecovacs Care Terms and Conditions.