What to do if the robot cannot cross thresholds or steps?
Updated on 2025/09/19
1. Open the app > Enter > tap “Map” > tap “Threshold Ramp” > add a threshold ramp at the corresponding location.
2.Remove the top cover, switch the power button to “O”, take out the dirty water box, and turn the robot over.
3.Clean any dust or dirt on the drive wheels, and check whether there is any foreign object stuck around the blue climbing claws. If so, remove it promptly.
4.Press the trigger above the drive wheel while slowly rotating the wheel clockwise. Observe whether the blue climbing claw rotates along with it.
If the claw rotates normally, you can continue using the robot and monitor its performance.
If it does not rotate properly, please contact after-sales service for assistance.
2.Remove the top cover, switch the power button to “O”, take out the dirty water box, and turn the robot over.
3.Clean any dust or dirt on the drive wheels, and check whether there is any foreign object stuck around the blue climbing claws. If so, remove it promptly.
4.Press the trigger above the drive wheel while slowly rotating the wheel clockwise. Observe whether the blue climbing claw rotates along with it.
If the claw rotates normally, you can continue using the robot and monitor its performance.
If it does not rotate properly, please contact after-sales service for assistance.