What should I do if DEEBOT system crashes while cleaning?

Updated on 2020/08/04

(1) DEEBOT rarely crashes during cleaning. However, the system may crash if DEEBOT gets stuck or suspended and has been in standby mode for too long (under very few circumstances). In the event that this does happen, we recommend opening the top cover of the robot, setting the switch to the Off position, wait for 10 seconds, then switching the robot back on to resume cleaning.
(2) If the problem persists after following the steps above, please contact ECOVACS Customer Care.

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