What can I do if no water comes out of the water tank?

Updated on 2021/03/05
a) Check whether the water tank is empty.
b) Check whether the cleaning pad plate is fitted correctly.
c) If using a dry, washable cleaning pad, the water tank may need time to saturate the pad. If you need to saturate the pad quickly, you can set the water volume to High in the App.
d) Refer to the instruction manual and check whether anything is blocking the water outlet on the water tank before cleaning. We recommend using purified or soft water in the water tank.
e) If the problem persists, please contact ECOVACS Customer Service.
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