Online Repair Process
Submit Application
Packing and Shipping
Inspection and Repair
Receive Your Product
Evaluation and Feedback
Required Information
A valid phone number, email address, and shipping address
The correct corresponding error code
Proof of purchase and pictures of the problem or error
IMPORTANT: Please be careful to pack the product properly before sending it. Use the original or similar packaging with sufficient protection to avoid any damage to the product during transportation.
Most Relevant Questions
Why do I need to provide pictures when submitting a repair request?
The pictures will help our service team to understand, identify, and resolve the issue.
How can I check the status of a requested repair?
You can click the "Check Repair Status" on this page or use SN, Email Address to check repair status on https://help.ecovacs.com/au/support/repair/query.