Online Repair Process
Submit Application
Packing and Shipping
Inspection and Repair
Receive Your Product
Evaluation and Feedback
Required Information
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A valid email address, phone number, and shipping address
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A brief description of the issue
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For hardware-related issues, please upload relevant photos or videos showing the problem
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For software-related issues, please provide screenshots clearly displaying the issue
Most Relevant Questions
How can I contact your support team?
For assistance, you can visit our Online Video Center for helpful tutorials. Alternatively, you can reach out to our support team via email, live chat, or phone at https://www.ecovacs.com/au/support/contact.
I haven’t received a confirmation email after submitting my request. What should I do?
Please first check your spam or junk folder. If you still cannot locate the email, feel free to contact our support team at https://www.ecovacs.com/au/support/contact for further assistance.