DEEBOT OZMO 960

Think More Than You
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Subscribe now to receive our Usage Guide that helps you learn more about how to use your DEEBOT! Also be the first one to know about our deals.
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The unit still bumps into an object after AIVI recognizes it. (Behavior: still lightly coming into contact with a target object after recognition)
Why do maps overlap in the DEEBOT app and how do I solve this issue?
The DEEBOT has received a firmware upgrade reminder, but why can't it complete the upgrade?
What are the advanced features of DEEBOT and how can I use them?
How to reset my DEEBOT?
What should I do when the DEEBOT goes down a stair during cleaning and cannot come back up?
Why aren’t the Main Brush and/or Side Brushes rotating when DEEBOT is cleaning? What Should I do?
What's the serial number? Where can I find it?
How does one use the AIVI function?
What should I know when my DEEBOT is generating a map?
Why is AIVI occasionally unable to recognize certain objects? (Behaviors: the unit moves around pushing a slipper or shoe in front of it for a period of long time; the unit clearly rolls over a sock, cleaning pad, or electrical cord)
The DEEBOT has trouble returning to or finding the charging dock.
What should be done if DEEBOT accidentally vacuums up liquid?
Why does DEEBOT spill dust when I move the robot manually?
DEEBOT makes a u-turn in open space.
My house has a very large surface area, so my DEEBOT is unable to finish mapping. What should I do?
Can DEEBOT mop on the floor with accumulated water?
Unable to launch real-time video, or there is no image?
Why is the map in the DEEBOT app lost and how can I restore a lost map?
What should I do when the DEEBOT gets stuck under the furniture and cannot finish the cleaning?
Why it takes too long before the mop getting completely wet? / Why is the DEEBOT leaving the floor too dry at the beginning of the clean cycle?
The DEEBOT keeps failing when trying to create the initial map.
Will my DEEBOT work on dark or black surface ?
What is Continuous Cleaning? Why doesn't it work sometimes?
The water is not spraying out from the DEEBOT. What should I do?
When I click "Forgot password", I don't receive an authentication email.
The water is spraying out at the beginning of the cycle, but not at the end. What should I do?
Can I keep DEEBOT on the Charging Dock for an extended period of time?
I bought a DEEBOT in China but can’t use it in the country I'm in. What should I do?
Why does DEEBOT move around in circles and backwards after starting up?
DEEBOT is cleaning with a louder noise than normal. What should I do?
Experiencing significant lag when using the remote control?
What does DEEBOT do if it meets an obstacle, like furniture?
When should I use the Main Brush Option and the Direct Suction Option?
DEEBOT misses certain areas when it cleans.
Why does my DEEBOT start cleaning after I unplug the power cable of the charging dock?
Why won't the DEEBOT perform scheduled tasks?
Why does DEEBOT map disappear on the App after turning off the power switch on DEEBOT? What should I do?
DEEBOT did not detect a drop off, like stairs. What should I do?

Instruction Manuals

DEEBOT OZMO 960- EN, ZH-TW, ZH, MS, TH, AR.pdf
download

Quick Start Guide

Quickstart Guide – DEEBOT OZMO 960.pdf
download

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Contact Us
E-mail:
support.hk@service.ecovacs.com
Tel:
800 90 6018
Working time
Mon-Fri, 9:00 - 18:00