When DEEBOT is cleaning, the mopping pad plates do not lift up or bump into mats. What should I do?
Updated on 2024/06/17
Mopping pad plates do not lift up?
1. You can open the App, enter Smart Cleaning, and tap the carpet on the map to see the carpet cleaning strategy. If you want to adjust the carpet, you can select the carpet to add or delete, and you can also reset the carpet strategy that has been added.
Carpet Strategy instructions:
Avoid: DEEBOT will avoid the carpet when cleaning, this setting is recommended for medium and long-haired carpets.
Vacuum Only: For short-haired carpets (under 10mm) or mats at home
Pass Only: This is recommended for medium to long-haired carpets in doorways or across the room.
2. Confirm the robot's cleaning mode:
(1) In Vacuum mode, the mopping pad plates are lifted. This is normal.
(2) In Mopping mode, the mopping pad plates will only automatically lift up when carpet is detected.
(3) In Vacuum and Mopping mode, the mopping pad plates will only automatically lift up when carpet is detected.
(4) In Mop after Vacuum mode, the mopping pad plates will be lifted up for the vacuum phase and lowered for the mopping phase. They will only lift-up again if carpet is detected.
3. If the above situations are not relevant to your problem, try the below steps:
(1) Check whether the mopping pad plates have debris stuck in it. Clean it if any debris.
(2) Check whether the mopping pad plates are correctly attached on the robot. If not, attatch them again.
The mopping pad plates will lift up when cleaning carpets, however when the robot encounters a curled carpet corner it might get stuck. It is recommended that you use double-sided tape to stick down curled corners or use a virtual wall to avoid the area.
1. You can open the App, enter Smart Cleaning, and tap the carpet on the map to see the carpet cleaning strategy. If you want to adjust the carpet, you can select the carpet to add or delete, and you can also reset the carpet strategy that has been added.
Carpet Strategy instructions:
Avoid: DEEBOT will avoid the carpet when cleaning, this setting is recommended for medium and long-haired carpets.
Vacuum Only: For short-haired carpets (under 10mm) or mats at home
Pass Only: This is recommended for medium to long-haired carpets in doorways or across the room.
2. Confirm the robot's cleaning mode:
(1) In Vacuum mode, the mopping pad plates are lifted. This is normal.
(2) In Mopping mode, the mopping pad plates will only automatically lift up when carpet is detected.
(3) In Vacuum and Mopping mode, the mopping pad plates will only automatically lift up when carpet is detected.
(4) In Mop after Vacuum mode, the mopping pad plates will be lifted up for the vacuum phase and lowered for the mopping phase. They will only lift-up again if carpet is detected.
3. If the above situations are not relevant to your problem, try the below steps:
(1) Check whether the mopping pad plates have debris stuck in it. Clean it if any debris.
(2) Check whether the mopping pad plates are correctly attached on the robot. If not, attatch them again.
The mopping pad plates will lift up when cleaning carpets, however when the robot encounters a curled carpet corner it might get stuck. It is recommended that you use double-sided tape to stick down curled corners or use a virtual wall to avoid the area.