What do we do if the machine keeps failing/building incomplete maps?
Updated on 2024/03/13
1. When the unit is mapping and cleaning, open room doors as widely as possible to keep it from missing rooms as it maps.
2. We recommend deleting any maps in the app, and then remapping.
3. Make sure the protective film on the cover has been removed prior to using the unit so that no protective film peels back and blocks the laser sensors.
4. Confirm that it starts from the AES/charging dock, if you manually end the work in the process, or directly moving it back to the AES/charging dock will lead to map building failure;
5. It is recommended to pay attention to the working status of the robot during the cleaning process, and help remove obstacles during the process, so as to avoid malfunctions that may lead to map building failure.
2. We recommend deleting any maps in the app, and then remapping.
3. Make sure the protective film on the cover has been removed prior to using the unit so that no protective film peels back and blocks the laser sensors.
4. Confirm that it starts from the AES/charging dock, if you manually end the work in the process, or directly moving it back to the AES/charging dock will lead to map building failure;
5. It is recommended to pay attention to the working status of the robot during the cleaning process, and help remove obstacles during the process, so as to avoid malfunctions that may lead to map building failure.