Worldwide ECOVACS
Customer Support

Find your local support below:
America
APJ
EMEA

America

Canada
E-mail
customerservice@ecovacs.com
Phone No.
1 844 326 8227 (English);1 833 567 4103 (French)
Hours of Operation (local time)
Mon-Fri, 9:00 - 21:00;  Sat-Sun, 9:00 - 18:00 EST
Mon-Fri, 9:00 – 18:00 EST (French)
United States
E-mail
customerservice@ecovacs.com
Phone No.
1 844 326 8227
Hours of Operation (local time)
Mon. - Fri. from 9 AM - 9 PM EST ; Sat. and Sun. and holidays from 9 AM - 6 PM EST

APJ

Australia
E-mail
support.au@service.ecovacs.com
service.au@ecovacs.com
Phone No.
1800 413 680
1800 413 680
Hours of Operation (local time)
Mon-Sun, 9:00 - 21:00 AEDT
8:00 - 20:00 AEST
Mon-Sun, 9:00 - 21:00 AEDT
8:00 - 20:00 AEST
China Mainland
E-mail
-
Phone No.
400-886-8888
Hours of Operation (local time)
Mon-Sun, 9:00 - 20:00
Hong Kong
E-mail
support.hk@service.ecovacs.com
Phone No.
800 90 6018
Hours of Operation (local time)
Mon-Fri, 9:00 - 18:00
India
E-mail
customerservice.in@ecovacs.com
Phone No.
1800 258 8085
Hours of Operation (local time)
Mon-Sat, 10 am - 6 pm
Indonesia
E-mail
customerservice.id@ecovacs.com
mazuta.care@mazuta.id
Phone No.
+62 852 3042 9693
1500-699
Hours of Operation (local time)
Monday - Sunday 09.00 AM - 24.00 PM
-Mon-Fri, 9:00 - 17:00
Iraq
E-mail
Bilad.alakhia.co.ltd@gmail.com
Phone No.
009647701960962
009647838526002
Hours of Operation (local time)
10:00 am to 06:00 pm
Israel
E-mail
info@electro-gal.co.il
support@ronlight.co.il
Phone No.
036745988 & 036769471
073-244-6060
Hours of Operation (local time)
Mon-Fri, 9:00 - 17:00
Sun-Thur, 9:00 - 17:00
Japan
E-mail
service.jp@ecovacs.com
support.jp@ecovacs.com
Phone No.
0120-539-639
0120-539-639
Hours of Operation (local time)
Mon-Fri, 9:00 - 18:00
Mon-Fri, 9:00 - 18:00
Korea
E-mail
support.kr@ecovacs.com
Phone No.
15888416
Hours of Operation (local time)
Mon-Fri, 9:00 - 18:00
Malaysia
E-mail
askwarranty.my@gmail.com
customerservice.my@ecovacs.com
Phone No.
+60127114600 (Whatsapp Text， only for text)
+60 3 7773 3788
Hours of Operation (local time)
Mon- Fri, 9.30 am to 5.30 pm
Mon- Fri, 9.30 am to 5.30 pm
New Zealand
E-mail
support.nz@service.ecovacs.com
Phone No.
800 447 918
Hours of Operation (local time)
Mon-Fri, 10:00 - 19:00 NZDT; 9:00 - 18:00 NZST
Philippines
E-mail
support.apac@service.ecovacs.com
Phone No.
-
Hours of Operation (local time)
Mon-Fri, 9:00 - 18:00
Saudi Arabia
E-mail
support.apac@service.ecovacs.com
Phone No.
-
Hours of Operation (local time)
Mon-Fri, 9:00 - 18:00
Singapore
E-mail
askwarranty@gmail.com
Phone No.
+65 9230 5183‬ (WhatsApp only)
Hours of Operation (local time)
Working time Mon-Fri: 9:30AM - 5:30PM (Lunch Hour: 1PM - 2PM) Sat: 9:30AM – 12:30PM Closed on Sunday and public holidays
Taiwan
E-mail
support.tw@service.ecovacs.com
Phone No.
00801 491 762
Hours of Operation (local time)
週一到週五 9:00-18:00（例假日休息）
Thailand
E-mail
customerservice.th@ecovacs.com
Phone No.
02-114-8683
Hours of Operation (local time)
Mon-Sat, 9:00 - 17:00
The United Arab Emirates
E-mail
support.apac@service.ecovacs.com
Phone No.
-
Hours of Operation (local time)
Mon-Fri, 9:00 - 18:00
Vietnam
E-mail
info@giga.vn
Phone No.
0966.061.170
Hours of Operation (local time)
Mon-Sun, 8:00 - 22:00

EMEA

Austria
E-mail
service-at@ecovacs-europe.com
Phone No.
0720-204088 (Ortstarif)
Hours of Operation (local time)
Mon-Fri, 9:00 - 18:00
Belgium
E-mail
service-be@ecovacs-europe.com
Phone No.
0800-38089
Hours of Operation (local time)
Mon-Fri, 9:00 - 17:00
Croatia
E-mail
service-hr@ecovacs-europe.com
Phone No.
0800-806241
Hours of Operation (local time)
pon - pet, 9:00 - 17:30
Czech Republic
E-mail
service-cz@ecovacs-europe.com
Phone No.
800-143929 (Zdarma)
Hours of Operation (local time)
Mon-Fri, 8:00 - 17:00
Denmark
E-mail
service-dk@ecovacs-europe.com
Phone No.
80 83 10 23
Hours of Operation (local time)
Mandag – fredag kl. 9:00-17:00
Weekend/helligdage: Lukket
Estonia
E-mail
service-ee@ecovacs-europe.com
Phone No.
800-0112008 (Tasuta)
Hours of Operation (local time)
Mon-Fri, 8:00 - 17:00
Finland
E-mail
service-fi@ecovacs-europe.com
Phone No.
0800 412831 (ilmainen)
Hours of Operation (local time)
10:00–18:00
France
E-mail
service-fr@ecovacs-europe.com
Phone No.
0805 111 510
Hours of Operation (local time)
Du lundi au vendredi, de 9h00 à 13h00 - 14h00 à 18h00 (gratuit)
Germany
E-mail
service-de@ecovacs-europe.com
Phone No.
0800 660 555 0
Hours of Operation (local time)
Montag-Freitag von 9-18 Uhr (kostenlos)
Greece
E-mail
N.A.
Phone No.
-
Hours of Operation (local time)
-
Hungary
E-mail
service-hu@ecovacs-europe.com
Phone No.
061-9989701 (helyi díj )
Hours of Operation (local time)
Mon-Fri, 8:30 - 17:00
Ireland
E-mail
service-uk@ecovacs-europe.com
Phone No.
1800-945200
Hours of Operation (local time)
Mon-Fri, 8:00–16:00
Italy
E-mail
service-it@ecovacs-europe.com
Phone No.
800 697957
Hours of Operation (local time)
Dal lunedì al venerdì dalle 9:00 alle 13:00; dalle 14:00 alle 18:00 (gratuito)
Latvia
E-mail
service-lv@ecovacs-europe.com
Phone No.
6-6090575 (vietējā likme)
Hours of Operation (local time)
Mon-Fri, 8:00 - 17:00
Lithuania
E-mail
service-lt@ecovacs-europe.com
Phone No.
52140827
Hours of Operation (local time)
pirmadienį–penktadienį nuo 8:00 iki 17:00 val (vietinis tarifas)
Luxembourg
E-mail
service-lu@ecovacs-europe.com
Phone No.
800-24365 (kostenfrei)
Hours of Operation (local time)
Mon-Fri, 9:00 - 18:00
Malta
E-mail
service-mt@ecovacs-europe.com
Phone No.
800-62877
Hours of Operation (local time)
Mon-Fri, 9:00–17:00
Netherlands
E-mail
service-nl@ecovacs-europe.com
Phone No.
0800-0238323
Hours of Operation (local time)
Maandag - Vrijdag 9-17 (gratis)
Norway
E-mail
service-no@ecovacs-europe.com
Phone No.
800-14539 (gratis)
Hours of Operation (local time)
Mon-Fri, 9:00-17:00
Poland
E-mail
service-pl@ecovacs-europe.com
Phone No.
00800-1216784 (Wolna)
Hours of Operation (local time)
pon.-pt., 9:00–18:00
Portugal
E-mail
service-pt@ecovacs-europe.com
Phone No.
800-860205 (grátis)
Hours of Operation (local time)
Segunda a sexta-feira, de 8.00 a 16.00
Romania
E-mail
service-ro@ecovacs.com
Phone No.
0800-890255
Hours of Operation (local time)
Program de funcționare: De luni până vineri, de la 8:30 la 17:30 (apel gratuit)
Russia
E-mail
info@mobileservicesupport.ru
Phone No.
Hours of Operation (local time)
понедельник - пятница 10:00 - 18:00 по московскому времени
Slovakia
E-mail
service-sk@ecovacs-europe.com
Phone No.
0800-002536 (bezplatné)
Hours of Operation (local time)
Mon-Fri, 8:00 - 17:00
Slovenia
E-mail
service-si@ecovacs-europe.com
Phone No.
0800-81640
Hours of Operation (local time)
Mon-Fri, 9:00 - 17:30
Spain
E-mail
service-es@ecovacs-europe.com
Phone No.
800-810319
Hours of Operation (local time)
De lunes a viernes de 9.00 a 17.00 (gratis)
Sweden
E-mail
service-se@ecovacs-europe.com
Phone No.
0200-753382 (gratis)
Hours of Operation (local time)
Mån-fre, 9:00–17:00
Switzerland
E-mail
service-ch@ecovacs-europe.com
Phone No.
0800-802806 (kostenfrei,gratuito,gratuit)
Hours of Operation (local time)
9:00 - 18:00
Turkey
E-mail
support@tazaar.com
Phone No.
0850 911 07 24
Hours of Operation (local time)
Mon-Fri, 9:00 – 17:00
Sat, 9:00 – 14:00
Ukraine
E-mail
service-ua@ecovacs-europe.com
service@citrus.com.ua
Phone No.
675407292
093 170 20 33
Hours of Operation (local time)
Mon-Fri, 8:00 - 21:00; Sat-Sun, 9:00 - 20:00
Mon-Sun, 9:00 - 20:00
United Kingdom
E-mail
service.uk@ecovacs.com
service-uk@ecovacs-europe.com
service-uk@ecovacs-europe.com
Phone No.
020-30089783
020-30089783 (local rates apply)
020-30089783 (local rates apply)
Hours of Operation (local time)
(local rates apply) Mon-Fri, 8am - 4pm
Mon-Fri, 8am - 4pm
Mon-Fri, 8am - 4pm

tel

Contact Us
E-mail:
askwarranty.my@gmail.com
Tel:
+60127114600 (Whatsapp Text， only for text)
Working time
Mon- Fri, 9.30 am to 5.30 pm