I bought a DEEBOT in China but can’t use it in the country I'm in. What should I do?

Updated on 2020/07/15
● The power supply used on a day-to-day basis in China is 220 V and 50 Hz and the standard adopted for DEEBOT’s charging cable is different to that of many other countries. We therefore advise you to buy a new charging dock that fits your DEEBOT model number in your own country.
● Download the app: The name of the app used for the Chinese version of DEEBOT is “科沃斯机器人”, or “ECOVACS HOME”. You can currently find the ECOVACS HOME app on both the App Store and the Play Store, but the 科沃斯机器人 app will not show up when you search for it. The ECOVACS which comes up is not the same as 科沃斯机器人. The 科沃斯机器人 app can only be found on the App Store and Play Store in China.
● Register your Ecovacs account number: When register, you must choose “China” as your country and use a Chinese mobile number to register. 
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