Connecting your DEEBOT to the Ecovacs Home App
Updated on 2020/07/15
Preparation for the robot connection
1. The robot needs to be fully charged or you can put it on the charging dock station to charge and do the connection process at the same time.
2. Check the Wi-Fi light is flashing (the Wi-Fi light is located on the upper right side of the Power button)
3. Power on the robot and it will be ready to work (you will hear a 20 second music note for a booting process)
4. Please push the“Reset” button (the small round button on the right side of the Power switch) for 1 second to start the connection (you will hear some verbal notice)
Wi-Fi network confirmation
1. Turn off the cellular data (4G or 5G data service) and make sure your smart phone is connected to your home Wi-Fi SSID. We strongly recommend the WiFi network name ( SSID ) and password in both numeric digits and letters to enhance security and convenient input.
2. The connection does not support VPN or Proxy server.
3. The connection does not support web authentication or certification.
4. The robot supports Wi-Fi protocol of 802.11b/g/n 2.4G IPv4; it can support single band in 2.4GHz or mix network of 2.4GHz/5GHz
5. The robot supports 1-11 Frequency Channel (North Americas); and also support 12-13 signal (follow local administrator policy)
6. If your home Wi-Fi router supports dual band (2.4GHz and 5GHz), and “Band steering” or “dual band in one “, please activate it so that the two network (2.4GHz+5GHz) will integrate into one network name. You may connect your smart phone to this network and start further connection process
7. If your home Wi-Fi router is a dual band router, and they are separated in two network name (SSID), please select the 2.4GHz network and ignore the 5GHz SSID
8. The robot does not support hidden SSID network, meaning the Wi-Fi SSID network name should be visible on your smart phone, to identify the network and continue the connection process.
1. The robot needs to be fully charged or you can put it on the charging dock station to charge and do the connection process at the same time.
2. Check the Wi-Fi light is flashing (the Wi-Fi light is located on the upper right side of the Power button)
3. Power on the robot and it will be ready to work (you will hear a 20 second music note for a booting process)
4. Please push the“Reset” button (the small round button on the right side of the Power switch) for 1 second to start the connection (you will hear some verbal notice)
Wi-Fi network confirmation
1. Turn off the cellular data (4G or 5G data service) and make sure your smart phone is connected to your home Wi-Fi SSID. We strongly recommend the WiFi network name ( SSID ) and password in both numeric digits and letters to enhance security and convenient input.
2. The connection does not support VPN or Proxy server.
3. The connection does not support web authentication or certification.
4. The robot supports Wi-Fi protocol of 802.11b/g/n 2.4G IPv4; it can support single band in 2.4GHz or mix network of 2.4GHz/5GHz
5. The robot supports 1-11 Frequency Channel (North Americas); and also support 12-13 signal (follow local administrator policy)
6. If your home Wi-Fi router supports dual band (2.4GHz and 5GHz), and “Band steering” or “dual band in one “, please activate it so that the two network (2.4GHz+5GHz) will integrate into one network name. You may connect your smart phone to this network and start further connection process
7. If your home Wi-Fi router is a dual band router, and they are separated in two network name (SSID), please select the 2.4GHz network and ignore the 5GHz SSID
8. The robot does not support hidden SSID network, meaning the Wi-Fi SSID network name should be visible on your smart phone, to identify the network and continue the connection process.